About Us.
The Owner’s Insights
Ekam (Sanskrit for ‘oneness’) is my sanctuary, a beautiful place I built to escape the urbane lifestyle that catches up to us so often and so easily. I envisioned a peaceful abode I could curl up in with a good book and bask in the warm sunshine, forgetting all of my usual worries and mortal troubles; a tranquil heaven where I could meditate and be one with nature. The villa offers exactly that, and yet a lot more.
For me, solitude has always been the destination and Ekam is where I’ve found it. I hope and wish the warmth of Ekam makes you feel closer to yourself.
Our approach.
Service Quality
Service quality in the hospitality industry becomes one of the most important factors for gaining a sustainable competitive advantage and customers’ confidence in the highly competitive marketplace, and therefore service quality can give the hospitality industry a great chance to create competitive differentiation for organizations.
A successful hotel delivers excellent quality service to customers, and service quality is considered the life of the hotel.
Friendly Staff
Happy customers are loyal customers. Not only is it important for we to provide stellar service, but awesome products as well.
The most important concept of customer satisfaction is accepted all around the world is the expectancy disconfirmation theory. This theory was presented by Oliver, he said that satisfaction stage is the resultant of the distinction between anticipated and supposed performance.
Customer Satisfaction
Customer satisfaction is a psychological concept that involves the feeling of well-being and pleasure that results from obtaining what one hopes for and expects from an appealing product and/or service. Customer satisfaction definition is based on the expectation disconfirmation point of view!
Make room for adventure.
Book your room right now and start your amazing adventure full of discoveries and experiences with Sochi.
Reservations
Hotel staff.
Robert Fox
CEO, Head of Community
Kristin Mccoy
Co-Founder & CPO
Shane Watson
Chief Operating Officer
